All Products. All Practice Labs. All Ethical Hacking. Products Only Search. Support Topics I think I experienced an activation problem. I previously purchased a Boson Courseware Digital product that was delivered in the Javelin Reader and need help with activation.
What do I do? If you need help, you can submit a support ticket by logging in to your Boson Online Account; selecting the Support Tickets tab and starting a new ticket.
I purchased a product from the Boson Web site and would like to find my receipt. How can I do that? You can view all your previous purchase receipts by logging in to your Boson Online Account and viewing your Purchase History. No returns or exchanges will be accepted or refunds granted for Boson Courseware, Boson Curriculum, Boson Lab Guide, or any Boson Courseware Kit; in either digital format or paperback format. The refund amount will be prorated to reflect the actual purchase price of the product.
Boson Courseware paperback products are shipped to addresses in the contiguous United States, Alaska, and Hawaii. Currently, we are unable to ship to U. Shipping time for paperback products averages business days depending on the order destination. Signature is required at the time of delivery. Shipping fees are calculated based on the number of shippable products in your order and will be shown at checkout. Save money when you purchase one of the Courseware Kits.
The Courseware Kits allow you to select the Courseware, NetSim and ExSim-Max products that you want at a discount off the retail price when sold separately. Compare Courseware Kits. If you are interested in volume discounts, please e-mail us at orgsales boson.
If you complete your purchase online using an approved credit card or PayPal account, you should receive your receipt, download link s and activation key s within minutes from noreply boson. If you do not receive the e-mail in your inbox, please check your junk mail folder for this message. If you purchase a Boson product using a check or money order, please follow the instructions at checkout for quickest service.
If you are a tax-exempt entity in one of the two states listed above, please call us at EXAM , and we will be glad to assist you with these orders. Boson will gladly invoice academic, organizational, or corporate customers within the U. I am using a modern web browser but cannot access my Boson Courseware Online product - what is the problem? All modern web browsers are supported, but they must have JavaScript support enabled and access to third party websites permitted.
Check your web browser Settings to ensure that both JavaScript support and third-party website permissions are enabled. You can submit a support ticket by logging in to your Boson Online Account; selecting the Support Tickets tab and starting a new ticket. An e-mail address for a valid Boson account has not been entered in the E-mail Address field.
The password for a valid Boson account was incorrectly typed in the Password field. The activation key entered in the Activate Keys dialog box is invalid or typed incorrectly. NetSim has not been able to access the Internet for an extended period of time. An activation key has not been purchased for NetSim.
If you have a valid activation key and are still unable to activate NetSim, you should contact Boson customer support by submitting a support ticket. Boson has license options for academic, organizational, and corporate clients. We do not sell licenses that can be shared, and licenses cannot be transferred from one registered user to another.
Each end user must have his or her own license. The NetSim demo is a fully functional version of NetSim that has a limited command set. The purpose of the NetSim demo is to allow you to evaluate the applications included in the NetSim suite and how they interact with each other.
You can download a demo of NetSim from the Boson downloads page of the Boson website. Boson does not have a set interval for releasing updates. Software updates are released only when significant changes are made to NetSim. For example, the resolution of a major bug or the addition of new features would prompt a software update.
Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary. Your account has not been created yet, please contact your course provider and make sure that your account has been created. If so and you are still receiving this message please tell us the name of your course provider and details of your account we shall contact them.
Please try pressing the connect button, the device might not have powered up fully resulting in this error, if you still receive this error ensure you are running the latest version of Java which can be downloaded at www. Alternatively you can try connecting using the HTML5 client. Occasionally all the labs of a particular course may be busy or being upgraded. You can enter your email address to be alerted when a lab is free, or you can come back at a later time and try again.
If you are detected as inactive then you will be prompted to see if you still want to use the lab, you will have 5 minutes to respond to continue using the lab, if we do not get a response then you shall be logged out of the lab. Please ensure you read each step very carefully when carrying out tasks; remember the devices are real so changes you make may impact another task later so by not completing one task you may not be able to complete the next as there is a dependency.
You should also refer back to your course content to ensure you understand that task that you are carrying out. If you feel there is an error in the content please let us know and we will rectify the issue if something is not correct. We sometimes see this issue if you have connected to the lab using the new HTML5 client. To overcome this you can either: Use the java client and launch the devices in page.
Contact an account executive to register for a course. E-mail training boson. Enrollments must be rescheduled within one year of the original enrollment date or funds on account will be forfeited. Fees for software or other materials received by or ordered on behalf of the student are non-refundable. After the day notification deadline has passed, only student substitutions are allowed; no refunds will be given. Student substitutions are allowed up to seven 7 days before class.
We keep the class size small to allow the instructor to provide individualized attention where needed. You may take your certification exam when you are ready. We are a VUE testing center, and exams are offered on-site during Tampa courses. However, if you prefer to take the exam after your course, we will schedule it at a VUE testing center near you. It is recommended that you bring a laptop with you so that you can continue to study in the evenings. All of our instructors are Cisco Certified Instructors and have years of experience.
To find out the specific instructor for your course, please contact an account executive at training boson. Substitutions can be made at no charge up to seven 7 business day before the class start.
You must provide the name and contact information of the substitute, along with any amended payment information available, such as purchase order or credit card information. Exam vouchers that are included with a course are valid for one 1 year from the class start date. Once the registration is complete, each student will be able to immediately download the software product and start preparing for the upcoming class. Activation keys and instructions can be found on the purchase receipt.
You can view your receipt s at any time by logging in to your Boson. If at any time you experience a problem with the application or would like to request a feature, please contact us by using the built-in feedback-reporting tool.
You can follow the steps listed below. Select the type of feedback that you would like to submit, and type any comments that you want to send to the Boson team.
Click Submit. Click Send. Please note: When you submit bugs, the more details you can give, the better we can pinpoint the actual problem. Please let us know if you find any problems with the exam content. Examples of exam content—related issues may include missing answers, incorrect answers or explanations, or an inability to select more than one answer when multiple answers are correct.
Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab. ExSim-Max Practice Exams No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson No Pass, No Pay ExSim-Max Guarantee.
If the product has not been activated, downloaded or accessed, the customer has thirty 30 days from the date of purchase to return the product for refund. All sales are final thirty 30 days from date of purchase. If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.
NetSim Products If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight 48 hours the "Grace Period" after you have accessed the full version, provided the activation occurred within thirty 30 days from the date of purchase.
No returns or exchanges will be accepted or refunds granted following the initial forty-eight 48 hours from product activation.
If the product has not been activated, the customer has thirty 30 days from the date of purchase to return the product for refund. If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product. The BEE allows you to easily navigate through questions, answers and references, and you can learn the content using the unique testing modes and reports. The BEE also organizes multiple exams and demos in one easy-to-use location.
Once you have installed the BEE, you can access your current products, try new demos and easily download new exams. Frequently Asked Questions.
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