If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Click the plus sign , click Add Printer or Scanner, click the printer name. Click the Use or Print Using menu, select the name of your printer in the pop-up menu.
Then click Add. Try to print and scan. Keep me posted! Thanks for the help, but it's still the same. It gives me a notification saying there is no software for this scanner, and if I want to download the software. I click okay, it goes searching for software, and then says 'software installation failed'. We could try using Apple Image Capture:.
On your Mac, open Finder. Click Applications and open Image Capture. Select your printer name under Devices or Shared devices. Refer to this document for instructions on how to scan using Image Capture. Even with image capture it gives the same screen saying I need to download the software, but then it failes to install the software.
You are welcome! Could you please send me a screen shot which says "need to download software". I'm having a similar issue - unable to scan with PSC all-in one when connected to Mac device iMac running Mojave I get a pop up stating "Software for this device is not installed Scanning software for this printer is available from Apple.
Would you like to download and install it? I click "Install", get progress box showing "Finding software I engaged AppleCare and we uninstalled the printer and then added it again with no improvement. We then installed HP Easy Scan and that also didn't work. Wondering if this issue was ever resolved, or if there's anything I can do to assist with the troubleshooting? Many thanks for any suggestions. Change your product. Example error formatting.
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Learn more about HP's privacy policy. Check warranty status. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results.
Facing print or scan issues after upgrading to macOS Catalina Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers. Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need.
Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.
Please wait while we find your drivers. Detection not available. Product detection timed out. Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load photo paper only when you are ready to print, and then put the unused paper back in the packaging. Try using a different paper. Paper that does not accept ink well is also prone to print defects. HP ink and paper are designed to work together.
After trying the preceding guidelines, try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution four: Check the print settings Follow these steps to check the print settings to make sure that they are appropriate for your print job. Step one: Check the print quality settings. In the software application you are trying to print from, click File and then click Print.
The Print dialog box opens. Select your product and then click Preferences. The printer Properties dialog box opens. Review the following options on the Features tab, and then make any necessary changes. Print quality : If you are not satisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. Paper type : If one of the options matches your paper type exactly, choose the matching option rather than Automatic.
Resizing Options : Make sure the selected option matches your paper size. If these steps resolved the issue , there is no need to continue troubleshooting. Step two: Check the Print in Grayscale setting. The product software might be set to print in grayscale.
Follow these steps to check this setting. In the software program from which you want to print, click File , and then click Print. Make sure your product is selected, and then click Properties or Preferences.
The Properties dialog box opens. Make sure Print in Grayscale is not selected. Solution five: Print and evaluate an extended self-test report and troubleshoot defects Follow these steps to print, and then evaluate an extended self-test report. Step one: Print an extended self-test report If you have not already, load clean, plain white paper in the main tray.
Press and hold the Cancel button on the product control panel. Step two: Determine which cartridges printed which areas of the extended self-test report Different cartridges print different areas of the extended self-test report. Use the following steps to determine which cartridge printed which areas. The printer uses two cartridges: either a black and tri-color cartridge combination, or a photo and tri-color cartridge combination.
The number and arrangement of color bars on the self-test page depends on the cartridges installed. Example extended self-test reports by cartridge configuration. Printed by the black cartridge. Printed by the tri-color cartridge. Step three: Check the extended self-test report for defects In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color across the width of the page.
The black text on the page should not show ink streaks. Use the following table for examples of defects that can exist on the extended-self test report. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the extended self-test report. One or more of the colored blocks is missing entirely.
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